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International Trucks of Houston - Parts Department Survey

At International Trucks of Houston, we are committed to providing you with the best possible service. We would appreciate your input on the survey below, to let us know how we are doing.

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Company Name:

  
Customer #:     Date: 
Name of Person Surveyed:  
Phone:   - -  
.
On a scale of 1 to 10, with 10 being completely satisfied and 1 being completely dissatisfied, how would you rate your overall satisfaction regarding:
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Completely
Satisfied

Very
Satisfied

 Fairly
Satisfied

Somewhat
Dissatisfied

Very
Dissatisfied
1. Courtesy, helpfulness and responsiveness:

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, in what area could we improve?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
2.   Technical expertise:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, where have you found our knowledge to be lacking?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
3.   Ease of ordering parts:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, in what area could we improve?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
4.   Parts Availability:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, where have you found our knowledge to be lacking?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
5.   Accuracy of parts orders:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, in what area could we improve?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
6.   Delivery services:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, in what area could we improve?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
7.  

Parts department hours:

  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, what should the hours be?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
8.  

Overall satisfaction with Parts Department:

  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, in what area could we improve?  
.

Thank you for your assistance!
.
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Last Modified on Sep. 30, 2004
   



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